Empowered to stay on top of changing contact center conditions.
TASKE offers integrations to leading workforce management (WFM) software vendors for the purpose of providing historical and real-time event data to their applications. Historical call detail information is used by the WFM application to generate call volume forecasts, and from those, determine the agent loading requirements and associated schedules.
By integrating a Workforce Management product with TASKE you can:It will also: