TASKE Contact lets you replay everything it records in real-time to review in more detail later. Call volumes, queues, live chat activity, agent status — replay lets you drill down to understand how different factors impacted the customer service your call center delivered. It's a great tool for planning the number of agents you require at any given time and for training those agents.
TASKE Contact lets you see exactly what was happening in your contact center and when, You can rewind, fast forward or halt playback to focus on any events that require further analysis.
2650 Queensview Drive, Suite 245
Ottawa, Ontario, Canada K2B 8H6
TASKE Contact is available on:
