Your Amazon Connect contact center serves customers in real-time — and those who manage it need to see what's happening right now. TASKE Contact's easily customizable dashboard lets you see the big picture at-a-glance and dive deeper into the level of service you're providing to customers and the performance of your agents.
TASKE Contact's real-time monitoring provides invaluable up-to-the-second views into your Amazon Connect call center performance, including fundamentals like:
In addition to seeing what agents are doing right now, TASKE Contact lets you review details on what your agents have done so far today.
With TASKE Contact, you know how well your customers are being served right now:
You can even drill down to see view the entire lifecycle of an individual call or chat with the TASKE Contact Visualizer
TASKE Contact lets you establish performance targets and set threshold alerts that notify you when operations start falling outside of acceptable boundaries — allowing you to make necessary adjustments as soon as possible.