Your customers don't or won't know you've moved your contact center to the cloud with Amazon Connect. And they don't care. All they care about is the experience they have on voice calls, live chats, and with chatbots. TASKE Contact helps you deliver the service they expect. The additon of TASKE Contact seamlessly integrates with Amazon Connect to deliver live views and historic reports on contact center performance via an intuitive dashboard and interface on the screens of your contact center managers and supervisors.
See what's happening right now — call volumes, queues, wait times, agent activity, live chat and chatbot interactions — via TASKE Contact's customizable dashboard.More
Instantly access and create historic reports on customer interactions plus agent and contact center performance across voice, live chat and chatbot interactions by hour, day, week, month or year.More
This unique feature lets you review customer interactions through your contact center, including hold and transfer times — even filter contacts based on sentiment.More
TASKE Contact lets you rewind time to understand what happened when. Was there a group of agents on break when abandoned calls spiked this morning? With TASKE Contact, you'll know.More
Utilize Amazon Lex Bots to automate simple tasks with conversational AI. TASKE Contact gives you a snapshot of keywords being used, to help you understand and improve their performance.More
Seeing is believing! Watch the demo and you'll quickly agree there's no better analytics and reporting tool for your cloud contact center.Watch Now
Already on Amazon Connect? TASKE Contact is available for purchase on the AWS Marketplace.Go To Marketplace
Amazon Connect enables you to provide superior customer service at a lower cost with an easy-to-use cloud contact center.
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