TASKE Cloud call center software that provides tracking, real-time reporting and analytics for Amazon Connect cloud contact centers.

Contact Flow Visualizer

Visualization is a powerful tool and TASKE Cloud makes the most of it for Amazon Connect contact centers. This powerful search tool provides unmatched cradle-to-grave visualization and recording of any call or live chat — allowing you to improve operations and customer service.

Monitor How A Customer Was Served

TASKE Cloud Visualizer lets you see exactly how any customer interaction unfolded:

how long did the customer wait before being served?
how many times was the customer transferred?
which agents interacted with the customer and for how long?
what was said by both the customer and agent on voice calls and chats?
who ended the call or live chat first?

An ipad showing a contact's flow through your call center using TASKE Cloud call center software that provides tracking, real-time reporting and analytics for Amazon Connect cloud contact centers

Train Agents and Handle Complaints

By providing a call display following every event in the lifecycle of a call or contact, TASKE Cloud Visualizer can be used to train staff and to respond to complaints.

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TASKE Technology is an AWS Select Tier Services partner of AWS

Contact Flow Visualizer

Monitor How A Customer Was Served

Train Agents and Handle Complaints

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