TASKE Cloud's in-depth reporting revolutionizes the way Amazon Connect contact center managers review performance data. It lets you access, view and share "what happened when" information instantly across all contact types. There's no more powerful planning tool for ensuring you have the right resources and people to deliver a positive customer experience.
TASKE Cloud lets managers generate and review over 150 historic report templates to analyze all facets of their Amazon Connect contact center performance, including agent performance and queue data down to 15-minute intervals.
TASKE Cloud historic reports help Amazon Connect call center managers plan for the future by reviewing past performance. Reports can be shared online and via exports to common formats. Need a report type not included with TASKE Cloud? Our services team can create a custom solution for you.