Typically, on-premises based call center customers move to the cloud to achieve greater flexibility, reliability, security, and efficiency.
Being able to scale your bandwidth up or down as required and only pay for your actual usage can be a huge benefit.
An Amazon Connect cloud contact center also provides true omni-channel communications, Lex bots, sentiment analysis, and generative AI.
TASKE Cloud is our suite of system integration and migration services designed to get your contact center transferred to the cloud on Amazon Connect with confidence.
We spend time to understand your goals and requirements, then we develop a full migration plan and timeline
A full feature contact center implementation for a group of your selected agents to try
We provision the full-scale implementation with all your existing data migrated to your new cloud CX
Ensures your team is completely familiar with the new CX
Once service is fully cut over, we meet regularly with your team to assess the outcomes and confirm your objectives are being met
We can review performance and propose new capabilities to continue making your contact center even more efficient and productive
TASKE Cloud gets your contact center on to the cloud quickly, easily, and with no disruption to service. Your new Amazon Connect contact center will save you money, empower your staff, and delight your customers.
Dermaworks' move to the cloud was made easier with TASKE Cloud and Amazon Connect.
With TASKE, Sanford Health has given their employees access to the information needed to improve call handling processes and customer interactions.