Technical support and product updates
TASKE is committed to helping their customers maximize the value of their investment in TASKE Technology. The Professional Services Team is composed of highly skilled technical consultants who are available to answer questions related to product features and functions, as well as to solve technical problems associated with the installation, administration, and ongoing operation of TASKE products.
Customers with Perpetual licenses pay an annual fee to enroll in a support plan. View the expiry date of your support plan by choosing About from the Help menu of any TASKE application.
Customers with Subscription licenses are automatically enrolled in the Total Care plan as part of their subscription. As long as you continue to pay your subscription fees on time, you will be entitled to updates and technical support.
| Feature | No Plan | Total Care | Total Care + |
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| Self Service |
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| Online Knowledge Base |
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| Documentation |
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| Technical Support Services |
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| Telephone Support during normal business hours |
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| Toll-free number (limited to certain countries) |
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| Email support during normal business hours |
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| Targeted 4 business hour response |
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| 4 hours of After Hours Assistance |
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| Product Maintenance |
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| Emergency patches |
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| Service builds |
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| New versions |
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| Access to beta products |
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| Training Services | |||
| Training videos |
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| Online training ($) |
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| On Site training ($) |
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No Plan
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Total Care
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Total Care +
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TASKE Total Care is an annual agreement that provides online access to resources, Technical Support services, access to Training services and Product maintenance and upgrades. For customers purchasing Perpetual licenses, Total Care is required with the initial purchase and then can be renewed annually. Total Care is included in a Subscription license.
Provides access to technical support staff after our normal business hours by appointment only. The assistance includes 4 hours of service typically used to facilitate after hours hardware or software upgrades of TASKE or related systems.
Yes, however, there is a reinstatement fee.
TASKE will provide the current shipping version of the licensed software, along with a new license key to activate the software on the TASKE server. You may also purchase installation services to facilitate a seamless upgrade.
Whenever time passes where you are not covered by a TASKE support plan.
Yes, any past customer can re-join our Total Care program. Fill out the Support Plan Renewal form to receive a quote.
Please contact the TASKE sales department at 1.613.596.2533 or fill out the Request for Information form for more information on how to make modifications to your current Total Care plan.
Choose About from the Help menu of any TASKE application click About or fill out the Request for Information form, providing your name, address, and lock number.
Some people prefer to pay a few years in advance because it guarantees them a fixed rate, should fees increase.
You would have to reinstate your TASKE Total Care program to receive a software upgrade.
For additional information about our support plans, please contact the TASKE sales department at 1.877.778.2753 or fill out the Request for Information form.
2650 Queensview Drive, Suite 245
Ottawa, Ontario, Canada K2B 8H6
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