FOR IMMEDIATE RELEASE
TASKE and Avaya Help Companies Deliver Remarkable Customer Experiences
TASKE Contact 2021 now rated “Avaya Compliant” compatible with Avaya OneCloud™ Experience platform
Ottawa, Canada, 08 June 2022 - TASKE Technology, Inc., a call center software application provider, today announced that its TASKE Contact version 2021 is compliant with key Avaya OneCloud™ solutions, helping contact centers optimize customer interactions, drive operational efficiency, facilitate innovation and curb customer frustration. Avaya is a global leader in solutions that enhance and simplify communications and collaboration.
TASKE provides customers with a robust, user-friendly reporting solution to help increase a contact center's efficiency and deliver unparalleled customer service. The application is now compliance-tested by Avaya for compatibility with the Avaya Aura® platform 8.1.
“In today's highly competitive business environments, a company's ability to deliver an exceptional contact center experience can be advantageous by fueling their success. Our contact center clients around the world tell us that their TASKE solutions help them deliver that remarkable customer experience,” said Dave Fogwill, TASKE Professional Services Manager.
“Technology partners such as TASKE are helping customers maximize their Avaya technology to optimize contact center efficiency and improve the customer service experience,” said Susy Liem, Vice President of Product Management at Avaya.
TASKE Technology, Inc. is a Technology Partner in the Avaya DevConnect program - part of the Avaya Experience Builders™ network of Avaya experts, partners, developers, and customers. This unique global collaborative is exceptionally positioned to deliver the next-gen customer and employee experiences businesses need through the Avaya OneCloud Experience platform. Partners in the DevConnect program develop, market, and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
As a Technology Partner, TASKE can submit products to Avaya for compliance testing, where a team of DevConnect engineers develop a comprehensive test plan for each application to verify its Avaya compatibility. This enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—helping speed deployment of new applications and reduce both network complexity and implementation costs.
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at https://www.avaya.com.
About TASKE Technology Inc.
Businesses rely on TASKE to oversee their call center activity in real-time and improve their customers' experience. With over 7000 call center customers and more than three decades of experience, TASKE is the undisputed innovation leader in real-time reporting and management applications for contact centers of all sizes. TASKE solutions support enterprise and cloud platforms to help optimize your customer interactions and increase operational efficiency. Find out how TASKE can help you maximize the benefits of your Avaya contact center by visiting us at www.taske.com/avaya.