TASKE Contact

Reports

ENHANCE CUSTOMER SERVICE AND MAINTAIN SERVICE LEVEL TARGETS

Instantly view and print vital performance data, in intervals as small as 15 minutes! Through simple, intuitive menus, managers can generate more than 150 standard reports on call details, abandoned calls, individual agent activity, agent groups, extensions, trunks, queue groups, activity codes and more. With straightforward report templates that can be saved and conveniently used again, managers can quickly compile detailed call activity data.

Demo View the TASKE Contact Interactive Demo to see in action all the features of this product.

TASKE Reports cover daily, weekly, monthly and yearly timeframes, and you can customize reports to highlight key information. Automatic report printing can be scheduled for any time of the day, emailed or exported to spreadsheet, database, or text files — even HTML for the World Wide Web! With an Internet connection and Web browser, users can view reports posted on the company intranet or Internet site while on the road.

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Case Study: TASKE Helps Boston Reed College Become a Customer Service Graduate